Refunds & cancellations

Pick My Advisor (PMA) charges PMA service fees for digital tools and introductions — not government fees. Paying a PMA fee does not buy faster official action and does not guarantee resolution of a civic issue.

Current PMA service fees:

Payments are processed securely via Razorpay. A digital receipt is emailed to your registered email address after a successful payment. You are charged only when the complaint or request is actually created.

Outcomes of government processes, advisor consultations, or legal notices are outside PMA's control and do not create a refund entitlement by themselves.

You may cancel before a paid service is initiated:

• If payment failed or was not completed, nothing is charged — no cancellation is needed.
• If you paid but the service has not started (for example, booking not yet confirmed), email legal@pickmyadvisor.in with your payment receipt and request cancellation promptly.
• Advisor consultations: once confirmed with the professional, cancellation and rescheduling follow that professional’s terms; PMA may assist with coordination but cannot guarantee a refund from the advisor.

We may review refund requests in limited cases, such as:

• Payment succeeds but no complaint or request is created — auto refund or credit
• A duplicate payment for the same complaint or request
• ₹99 request — PMA cannot connect you with a suitable professional
• A PMA technical error after routing
• A charge made in error by PMA systems

Approved refunds are processed to the original payment method through Razorpay and may take several business days depending on your bank.

Email legal@pickmyadvisor.in with:

• Your full name and registered email / phone
• Payment receipt, Razorpay payment ID, or transaction reference
• Service type (complaint, legal notice, consultation)
• Brief reason for the refund or cancellation request

We aim to respond within 7 business days.